|Terms And Conditions|
|We Are In Glastonbury The Ancient Isle of Avalon In October 2005 we moved to the sacred and ancient site of Glastonbury, with its breathtaking Tor, enchanting Chalice Wells Gardens and inspiring Abbey. Rachael has returned to her spiritual home and will be lovingly teaching courses and workshops in the heart of Glastonbury from 2006.|| Glastonbury is an amazingly inspiring place to discover, learn about and experience the sacred healing arts of sound and colour. It is believed to be the heart center of the Earth, the ancient isle of Avalon a place of myth and exceptional healing and spiritually uplifting energy, places and sites.|
|Shipping And Handling We use the following carriers to deliver our orders: Royal Mail. If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. Shipping Rates - The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.|
|Delivery Schedule Delivery time for UK mainland and Northern Mainland is normally 3 - 7 working days. Delivery for European and International orders is normally 14 to 30 working days. However there are sometimes exceptions to this - Aura Soma products are sometimes subject to a delay of up to 2 weeks as there is fluctuation of stock availabilty from main Aura Soma warehouse. We cannot post any of the Aura Soma products outside of United Kingdom.|
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For Orders made from the UK or the European Union, 20% VAT is added.|
|Credit Card Security All payments made on our site are 3D secure. 3-D Secure adds an authentication step for online payments.|
|Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.|
|Reaching Us If you need to reach us, please email us firstname.lastname@example.org, alternatively you can call us on (+44)01458 834504 / 07948238208. Our Registered address is 5 Sandpits Rd, Glastonbury, BA6 8EH UK|
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm|
1. All goods are checked before despatch. In the unlikely event of faulty or damaged goods being received please notify us within 7 days to arrange return.
2. If you are unsatisfied with your goods for any reason you may return them to us within 14 days for a refund or an exchange. Just ensure the goods are in their original packaging (where appropriate).
3. When returning goods for any reason please ensure you obtain a proof of posting as we cannot be held responsible for non receipt of items.
4. Your Cancellation Rights. Under the 'Distance Selling Regulations 2000' you have the right to cancel your order within 7 days of receipt, providing you inform us of your cancellation within those 7 days. If you choose to do so, you are responsible for the postage incurred in returning your order.